Frequently Asked Questions

light washing: dry with a soft brush,
heavy washing: with soap and water using a sponge

We advise you to be careful and not to press on the markings when passing over them so as not to erase or alter them.

New crates: Our apple crates are made in Europe (Germany, Poland, Spain). For their manufacture only certified responsible wood is used. We ensure that the manufacture of our crates respects environmental and social ethics. This is why we have refused to work with Asian countries.

We also have a custom wooden crate manufacturing service. Many types of wood and options are available. If you have any questions or if you would like to know more. Do not hesitate to contact us by phone. You can also send us your request directly by e-mail by clicking here .

Don’t forget to send us a drawing or a 3D model with precise dimensions and the characteristics of assembly, colours, materials, flocking. And the quantity of box you want. Due to the costs of design and technical implementation this option is only available from a minimum of 100 boxes.

1. We will send you an e-mail confirming your order.
2. We prepare your package within a maximum of two days.
3. When you send your package you will receive an email confirmation of shipment indicating the tracking link of your package.
4. You will receive an email 48 hours before delivery indicating the day of passage of the deliveryman.
5. You will receive a second email the morning of your delivery indicating the time of passage of the delivery man.
6. Your package is delivered! All you have to do now is to take advantage of the crates

• 15€ up to 69€ of purchase
• FREE above 69€ of purchase

Delivery is made within 7-8 working days. It is to be carried out by the carrier UPS.

Bank transfer, Paypal.

For payment by bank transfer or check, postal and banking information will be available after the validation of your order. You can download them directly by clicking here.

Do not panic. We will of course compensate you. Two solutions are available to you:

• A refund : You don’t need the crates where you changed your mind. And you wish to get a refund, this is possible. To do so, just send us your bank details by e-mail. In order to confirm your request, we ask you to attach a photo of a damaged cash register to your refund request. After examination of your request, if the answer is favorable. We or you will fully refund the broken boxes within a maximum of seven days.

• Return new cases : send us a list of the damaged cases and supporting photos. After examining your request, we will send you back the boxes in question. However, if you would like us to return a different model of crate than the one you originally ordered, please contact us. But in the same price range. This is perfectly possible, just specify this in your request.

1. Washing : For the old crates start by washing it. You can do this dry with a nylon brush or with water and Marseille soap. If you have washed your crate with water let it dry before proceeding to step number two. For new crates you can go directly to step 2.
2. Sanding : this step is only useful if you are using old crates. Or if you want a smooth texture for your crate. Using a sanding block with sanding paper or an electric sander. Gently sand your apple crate in the direction of the wood. Whichever tool you use, we advise you to use an abrasive with a grain between 80 and 150. The 80 grit being a coarser paper you will get a coarser result while the 50 grit will give you a smooth finish. In order to partially or totally eliminate all the small roughnesses of the wood. If you are using an electric sander, take it easy. And be careful of any nails in the wood, as they could damage your sanding material.
3. The Undercoat: If you wish to varnish or insure your case you can go directly to the last step. The undercoat is not essential. However it will be strongly recommended that you apply an undercoat if you wish to recoat a dark coloured case in a light colour. At the risk of not getting a nice tint or the desired colour. The undercoat is a white paint. Which you have to apply like paint with a brush or and roller. Make sure you don’t miss any parts.
4. The 1st coat of paint or varnish: If you have applied an undercoat make sure before you proceed to the last step. Make sure it is dry. This is the time to paint your crate, so you can use a paint roller or a brush. You can also use a can of paint or varnish. This solution is very practical and fast. Moreover the use of the spray can will allow you to avoid the purchase of tools and a washing session. The only constraint of your method is that it must be carried out outside. At the risk of intoxicating yourself and repainting your interior! After finishing this first coat let your crate dry.
5. The 2nd coat of paint or varnishing : Whatever the technique used to paint or varnish your apple crate this step is not mandatory. It depends on the final tint you want for your crate. If you want a very bright or intense color, this step is essential. In order to increase the adhesion of the second coat. We advise you to re-sand your bodywork very lightly. To do this, use an abrasive with a very fine 180 and 240 grain. The second coat of paint is applied as the first coat with the technique of your choice.
6. Drying : This is undoubtedly the simplest and most passive step. You just have to leave your boxes in a place that is neither too hot nor too dry. With a temperature ideally between 14°- 18° and a humidity between 50 -60%. Then leave your crates to dry for a few hours or overnight. The drying time depends on the drying conditions, the technique and the product used. Your crate is now ready for use.
7. Customisation / Personalisation : Once the paint or varnish on your crate is dry. You can use it right away. But you can go further and customize it by using for example: stencils, stickers, glitter, wheels…. For the more daring, you can also customize it by adding hot stamping, engraving, fabric covering… and much more. Now it’s up to you to let your imagination and your creative spirit speak for itself! ! !

If you are short of ideas do not hesitate to consult our idea gallery by clicking here.

However, if you want a better resistance to bad weather, we advise you to treat it with a fungicide product. This will prevent the wood of the garden boxes from being attacked by pests or mould.

If you wish to use it in garden boxes or mini vegetable garden. You can also protect the inner part of the crate in direct contact with the soil with a tarpaulin or a relatively thick plastic bag. This will further improve the lifespan of your garden box.

As far as comic books are concerned. They generally measure 365X265 or 345X250, you will have to choose our largest crate models. Hungry for wood to store your favorite comics.

To make your search easier do not hesitate to use the faceted filter to display only the products with the dimensions you want. If you don’t know how to use the facet filter. Please refer to the question “How to use our facet filter correctly” above.